FAQ

Find answers to our most frequently asked questions.

GENERAL INFORMATION

What is Cozy Karts?


Cozy Karts is your one-stop online store for multiple niches including fitness at home equipment, beauty & health gadgets, smart gadgets, winter essentials, and kids’ educational toys. We bring you innovative, practical, and high-quality products that make life smarter, healthier, and cozier.

Are the gadgets safe for kids?


Yes, our kids’ educational toys are designed with safety in mind. Most are made from BPA-free, eco-friendly, and child-safe materials. Always check product details for recommended age groups.

Are Cozy Karts products authentic and high-quality?


Absolutely. We carefully source and test every product in our fitness, beauty, smart gadgets, winter gadgets, and kids’ toy collections to ensure durability, performance, and customer satisfaction.

Do you provide installation guides for smart gadgets or fitness equipment?


Yes, many of our gadgets and fitness items come with instruction manuals. For selected products, we also provide online setup guides or video tutorials.

How do I know which product is right for me?


Each product page includes detailed descriptions, specifications, and usage instructions. You’ll also find customer reviews to help guide your decision. If you need more help, our support team is ready to assist.

SHIPPING & RETURNS

How long does shipping take?

Shipping will take 5-10 days

What are your shipping options?

Currently we can only offer one standard shipping option

Can I cancel my order after I've made a purchase on the website? 

We offer immediate order cancellations up to a limit of 12 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item?

Our return policy lasts 7 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 7 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at contact us page and we will respond as soon as possible to assist with the process.

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

What types of Payment do you accept? 

We accept all Payments by Visa, Mastercard And PayPal.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. If you discover a flaw or fault in the item please contact us within the first 24 hours of receiving that item in original condition and we'll work it out with you.

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